# Tech II - IT End User Services

- [Apply](https://jobs.smartrecruiters.com/WynnResorts/744000133698951-tech-ii-it-end-user-services?oga=true)

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## Location

Las Vegas, NV

## Job Type

Full-time

## FLSA Status

Non-Exempt

## Division

22700 - G&A

## Country/Region

United States

## Career Areas

Information Technology

## Status

Full-Time

## Brands

Wynn Las Vegas

## Company

Wynn Las Vegas

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## Job Description

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

### Key Responsibilities:

- Diagnose and resolve PC, Mac, and Telecom related issues.
- Assist with network and engineering teams when required.
- Function as an escalation point for lower level technicians.
- Mentor and lead other team members.
- Analyze and prioritize incoming issues.
- Provide instruction for procedural and technical issues.
- Work with other departments to come up with solutions to situations.
- Schedule, setup, and organize the IT portion of special events.
- Schedule and organize the IT portion of department moves.
- Maintain and evaluate IT inventory.
- Support and assist Executive staff to issues.

## Qualifications

- Strong analytical and problem solving skills.
- Initiative to see issues through to resolution.
- Strong and professional customer service skills.
- Experience with installing and troubleshooting client PC devices.
- Experience with installing and troubleshooting Hotel and Casino applications.
- Experience with all variety of mobile devices.
- Strong written and verbal communication skills.
- A valid Nevada Gaming License is required and must be obtained before entering this position.
- Must be 21 years of age or older to apply.

## Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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